🎨FAQs🙋
🎨 Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you’ll find answers to the most common questions about our Paint by Numbers kits, shipping, and more.
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🖌️ About Our Kits
Q: What’s included in a Paint by Numbers kit?
Each kit comes with:
• A high-quality numbered canvas
• Pre-mixed acrylic paints
• 3 professional paint brushes
• A reference sheet
Everything you need to start painting right away — no extra supplies required!
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Q: Do I need any painting experience?
Not at all! Our kits are designed for everyone — from total beginners to experienced artists. Just follow the numbers and enjoy the relaxing process.
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Q: How long does it take to finish a painting?
It depends on the size and your pace. Most customers complete their painting in 10–20 hours over a few relaxing sessions.
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🚚 Shipping & Delivery
Q: Where do you ship to?
We ship worldwide — including the US, UK, Canada, Australia, and most European countries.
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Q: How long does shipping take?
Processing time is 1–3 business days.
Average delivery time:
• USA / Europe: 7–15 business days
• Other regions: 10–20 business days
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Q: How can I track my order?
Once your order is shipped, you’ll receive a tracking link by email so you can follow your package every step of the way.
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🎁 Custom Paint by Numbers
Q: Can I turn my own photo into a Paint by Numbers kit?
Absolutely! Upload your favorite picture on our Custom Kit page, and we’ll turn it into a personalised painting.For best results, choose a clear, high-resolution photo with good lighting and contrast.
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Q: How long does it take to make a custom kit?
Custom kits are handcrafted and may take 2–3 extra business days before shipping.
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💬 Orders & Returns
Q: Can I cancel or change my order?
We can modify or cancel orders within 24 hours after purchase. Please contact us as soon as possible at support@paintbynumbers.online.
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Q: What if my kit arrives damaged or incomplete?
Don’t worry — we’ll make it right!
Just send a photo of the issue to our support team, and we’ll send a free replacement.
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Q: Do you offer refunds?
Yes, we offer refunds for unopened kits within 14 days of delivery.
Please contact our support team to arrange a return.
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💝 Other Questions
Q: Can I gift a Paint by Numbers kit?
Definitely! Many of our customers purchase kits as gifts.
You can even ship directly to the recipient and include a custom message.
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Q: Are your paints safe and non-toxic?
Yes! All paints are non-toxic, water-based acrylics — safe for adults and older kids (recommended 12+).
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Q: How can I contact you?
You can reach us anytime at Picture.ldn@gmail.com or through our Contact Us page.
We reply within 24 hours (Mon–Fri).
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✨ Still have questions?
We’re happy to help!
Reach out to our friendly support team or join our Facebook community of 20,000+ painters for tips and inspiration. Link Below 👇
https://www.facebook.com/groups/308561330113098/